Reports
"You can't bank on it anymore" The impact of the rise of online banking on older people
Age UK — 2023
A report by Age UK on the impact of online banking on older people.
Circular electronics for social good: Reusing IT equipment to bridge the digital divide (2023)
Good Things Foundation — 2023
This new research highlights a significant opportunity to tackle e-waste and the digital divide.
Digital Youth Work Survey - results and key findings (2023)
YouthLink — 2023
Exploring digital youth work across Scotland.
Digital exclusion and the cost of living crisis (2023)
Cambridge Centre for Housing and Planning Research — 2023
Understand how the cost of living crisis has impacted people experiencing digital exclusion, and how housing providers can respond to these challenges.
Natural Allies: Digital inclusion and the circular economy (2023)
SCVO — 2023
SCVO's digital inclusion team worked with organisations across Scotland to understand the issues around device refurbishment. Learn more about this important and inspirational work in our report.
Scottish Household Survey (2021)
Scottish Government — 2023
The Scottish Household Survey (SHS) is an annual survey of the general population in Scotland, carried out since 1999. It aims to collect reliable and up-to-date information on a range of topics, through a random sample of people in private residences. It is a voluntary and interviewer-led survey. See Section 4 for Internet use in Scotland.
UK Essential Digital Skills for Work
Lloyds Bank and FutureDotNow — 2023
This Essential Digital Skills report provides an overview of the specific digital work abilities that the UK labour force lack, as well as an understanding of who and where, to a level of specificity not seen before.
Adults' Media Use and Attitudes Report (2022)
Ofcom — 2022
The annual adults’ media use and attitudes report provides research that looks at media use, attitudes and understanding, and how these change over time. The report also includes a particular focus on those who tend not to participate digitally.
Children and Parents: Media Use and Attitudes Report (2022)
Ofcom — 2022
This report looks at media use, attitudes and understanding among children and young people aged
3-17. It also includes findings on parents’ views about their children’s media use, and how parents of
children and young people aged 3-17 monitor and manage their children’s use.
Connecting Scotland: Phase 1 Evaluation (2022)
Scottish Government — 2022
An evaluation of Phase 1 of the Connecting Scotland programme.
Connecting Scotland: Phase 2 Evaluation (2022)
Scottish Government — 2022
An evaluation of Phase 2 of the Connecting Scotland programme.
Evaluation of Connecting Scotland: Qualitative research with key stakeholders exploring implementation and early impact (2022)
Scottish Government — 2022
Independent evaluation by Blake Stevenson.
Lloyds Bank Consumer Digital Index (2022)
Lloyds Bank — 2022
The largest annual study of the UK's digital and financial lives. This is the seventh in the series.
Supporting Workforce Digital Skills in Local Government (2022)
SCVO — 2022
An overview of key learning from SCVO following a structured programme with 19 local authorities in Scotland supporting workforce digital skills.
Taking a place-based approach to digital inclusion: the story so far (2022)
SCVO — 2022
SCVO Digital progress report on how a place-based approach can be taken to digital inclusion in Scotland.
Adults' media use and attitudes report (2021)
Ofcom — 2021
The annual adults’ media use and attitudes report provides research that looks at media use, attitudes and understanding, and how these change over time. The report also includes a particular focus on those who tend not to participate digitally.
Connecting Scotland: A Year in View (2021)
Connecting Scotland — 2021
A look back at what the first year of Connecting Scotland has achieved, with an introduction from Kate Forbes MSP, Cabinet Secretary for Finance and the Economy.
Digital health and care strategy
Scottish Government — 2021
The Scottish Government's refreshed strategy which sets out how they will work together to improve the care and wellbeing of people in Scotland by making use of digital technology in the design and delivery of services.
Digital progress in local government (2021)
Audit Scotland — 2021
This report from Audit Scotland looks at progress being made by the local authorities in Scotland, with a section on staff capacity and digital skills.
Lloyds Bank Consumer Digital Index (2021)
Lloyds Bank — 2021
The 2021 UK Consumer Digital Index is the sixth in the series. It uses the behavioural and transactional data of one million consumers to build a view of digital engagement in Britain.
Lloyds Bank Essential Digital Skills Report (2021)
Lloyds Bank — 2021
The 2021 Essential Digital Skills report measures the fundamental digital tasks needed to access the online world, as well as the digital skills needed for life and work.
Learning from Lockdown: 12 Steps to Eliminate Digital Exclusion in the UK (2020)
Carnegie UK — 2020
Learning from Lockdown is a series of 12 recommendations calling for ambitious actions from policy makers, practitioners, academics and industry to tackle to UK’s digital divide.
SCVO Digital Participation Charter Fund Review (2020)
SCVO/The Lines Between — 2020
This is a review of the 86 projects funded through Rounds 4 – 6 of the Digital participation Charter Fund, with key learning for organisations embarking on digital inclusion projects.
SCVO One Digital Evaluation (2020)
SCVO/The Lines Between — 2020
This evaluation explores SCVO’s work as part of the UK-wide One Digital Programme. The report covers Digital Champions, the Digital Check-up and the Senior Leaders Programme.
SCVO Social Housing Digital Champions Network Evaluation (2020)
SCVO/The Lines Between — 2020
This evaluation by the Lines Between reviews SCVO’s work with 29 social housing provides across Scotland. This report explores the role of a Digital Motivator supporting Digital Champions in a housing context.
Shift+Ctrl: The Scottish public and the tech revolution (2020)
Nesta — 2020
This report looks at how much people in Scotland know about the technological advances shaping our lives, and how the public feels about their potential to disrupt – and improve – our society.
Digital Transformation for UK Public Libraries: Five Approaches to a ‘Single Digital Presence’
British Library — 2019
Based on in-depth research, the report identifies and assesses five potential options for a new digital platform for libraries. These options reflect a range of considerations including: desirability, complexity and ease of implementation. The scope of the research included functional systems and transactional services as well as current and future ways in which new and existing users can be engaged at local and national level.
Exploring the UK’s digital divide (2019)
Office for National Statistics — 2019
This article explores the scale of digital exclusion in the UK and its impact, the characteristics and circumstances of those who are not currently using the internet, how internet use and digital skills vary for different groups of the population and barriers to digital inclusion.
Motivational barriers of non-users of the internet (2019)
Good Things Foundation — 2019
This report is the summary of findings concluded from research into the reasons why people do not engage with the internet to help us understand the motivational barriers of non-users of the internet.
Our Digital Workforce 2019
Dundee City Council — 2019
Dundee City Council’s Learning and Organisational Development Service conducted a short survey using SCVOs Essential Digital Skills Toolkit. This report gives a summary of the key findings.
Perceived Threats to Privacy Online: The Internet in Britain
Grant Blank and William H. Duton with assistance from Julia Lefowitz — 2019
Launched by the Oxford Internet Institute in 2003, OxIS has become an authoritative source of information about Internet access, use and attitudes—and the difference these make for everyday life—in Britain. The Oxford Internet Surveys (OxIS) are a core research project of the Oxford Internet Institute (OII), a leading world centre for the multidisciplinary study of the Internet and society.
Switched On (2019)
Carnegie UK Trust — 2019
Switched On brings together recent research and evidence about key issues related to digital inclusion, with a particular focus on children and young people. Digital access is complex picture with multiple factors driving, compounding and impacting those who are included or excluded.
Digital inclusion evidence review (2018)
Age UK — 2018
Age UK's review of the evidence surrounding digital exclusion of older people.
Disconnected: Understanding Digital Inclusion and Improving Access
Citizens Advice Scotland — 2018
Citizens Advice Scotland's research shows there is a risk that people without sufficient access to the internet, or skills to engage with digital content, will be left out. In some instances, this can be to the detriment of their basic and fundamental rights.
Internet access in Great Britain (2018)
Office for National Statistics — 2018
Internet access in Great Britain, including how many people have internet, how they access it and what they use it for.
Lloyds Banking Group – Consumer Digital Index (2018)
Lloyds Banking Group — 2018
Statistics across the UK in relation to each of the five basic digital skills.
People, Power and Technology: The 2018 Digital Understanding Report
Doteveryone — 2018
This report sets out a model for digital understanding that looks beyond digital skills to what it is people need to be able to understand about the impact of tech on their lives as individuals, consumers, workers and members of society.
Access and inclusion report (2017)
Ofcom — 2017
In this report, Ofcom present a range of data on the availability, take-up, use and affordability of communications services.
Communications Market Reports / Media Literacy / Telecoms Data reports (2017)
Ofcom — 2017
Ofcom's annual statistical surveys.
Digital Exclusion Heatmap
The Tech Partnership — 2017
The Get Digital Heatmap show the likelihood of digital exclusion across the UK at Local Authority level.
Digital Exclusion Literature Review
University of the West of Scotland — 2017
UWS were asked to review evidence and learning in relation to following key criteria:
• Statistics and trends on digital inclusion across the UK (looking at issues of confidence and motivation, access and affordability, and basic digital skills)
• Identification of the key issues and barriers facing particular groups of people that relate to digital exclusion
• Learning from recent projects and programmes which have aimed to tackle digital exclusion
• Indications of the economic and social benefits of tackling digital inclusion and building basic digital skills
Digital Participation Charter Branding
SCVO — 2017
Are you a Charter Signatory? Great!
Download the resources below to help you promote your commitment to the Charter amongst your staff and stakeholders.
Digital participation and disability (2017)
People Know How — 2017
Digital participation among adults with disabilities is lower than it is among the general population. These findings from People Know How suggest that there are four main barriers keeping people with disabilities from participating digitally.
Digital scoreboard reports
European Commission — 2017
Reports giving an outlook on the potential of ICT growth in Europe, the progress of the Digital Single Market, the trends on the European Broadband Markets and several other performance indicators.
Digitally Savvy Citizens
Carnegie UK Trust — 2017
Digital Savvy Citizens presents new research data which looks at where we find information on breaking news stories and local services; how we use public wifi; and how we manage privacy and security settings on our phones.
Social Justice in the Digital Age (2017)
The Centre for Social Justice — 2017
This report addresses the issues of access, safety, security, leadership and infrastructure across the digital world.
Tackling Digital Exclusion in Scotland
SCVO — 2017
Summary briefing paper: what works in tackling digital exclusion.
Adults' media use and attitudes (2016)
Ofcom — 2016
Provides research that looks at media use, attitudes and understanding, and how these change over time, with a particular focus on those groups that tend not to participate digitally.
Bridging the Digital Divide: Measuring the progress of digital inclusion amongst Scottish CAB clients – Citizens Advice Scotland (2016)
Citizens Advice Scotland — 2016
A third of CAB clients find themselves digitally excluded. The report discusses some of the key challenges and makes a number of recommendations designed to help increase the uptake of the internet and computers.
Digital Inclusion in Housing (2016)
Housing Technology — 2016
This report is intended to give social housing providers guidance on how to digitally include more of their tenants; not only to improve their lives but also to improve housing providers’ own business performance.
Digital Participation And Social Justice In Scotland – Carnegie UK Trust (2016)
Carnegie UK Trust — 2016
An analysis of digital exclusion and deprivation in Scotland.
Digital Skills Reports (2016)
House of Commons Science and Technology Committee — 2016
Reports warning that the UK risks being left behind if the Government does not take more action to address the digital skills crisis.
HMRC Digital Inclusion Pilot Findings (2016)
Good Things Foundation — 2016
Report on the objectives and outcomes of the Digital Inclusion Pilot.
Health & Digital – Good Things Foundation (2016)
Good Things Foundation — 2016
An evaluation of a three-year programme exploring the crossover between those who are digitally excluded and those who are at risk of poor health.
Literature Review: Digital Skills for the Hardest to Reach (2016)
Good Things Foundation — 2016
Reboot UK is an innovative test and learn project, led by Good Things Foundation and run with consortium partners Family Fund, Mind and Homeless Link. This literature review, part of the project's first phase, brings together a range of evidence from external sources that has helped shape the project's delivery model, testing assumptions to support the project's second phase.
Smartphone by default' internet users – Ofcom (2016)
Ofcom — 2016
This qualitative research report focuses on those who conduct the vast majority of their online activities through their smartphone - either through choice or due to external factors limiting their access to alternative devices.
Stories from the Digital Divide (2016)
Quarriers & Glasgow Centre for Inclusive Living — 2016
Stories from the Digital Divide (SftDD) charts the progress of twelve individuals from Glasgow who experience digital exclusion.
The Information Behaviours of Disadvantaged and Disengaged Adolescents
University of Strathclyde — 2016
Research into the theories of information poverty and social integration in disadvantaged youth.