Reports

Resources illustration
Resources illustration

Adults’ media use and attitudes report 2019

Ofcom — 2019

The annual adults’ media use and attitudes report provides research that looks at media use, attitudes and understanding, and how these change over time. The report also includes a particular focus on those who tend not to participate digitally.

Read more

Current and future demand for digital skills – a call to action

Department for Digital, Culture, Media & Sport — 2019

Two pieces of research examining current demand for digital skills in the UK job market, and looking at the digital skills needed to succeed now and in the next 10 years

Read more

Exploring the UK’s digital divide (2019)

Office for National Statistics — 2019

This article explores the scale of digital exclusion in the UK and its impact, the characteristics and circumstances of those who are not currently using the internet, how internet use and digital skills vary for different groups of the population and barriers to digital inclusion.

Read more

Lloyds Bank UK Consumer Digital Index 2019

Lloyds Bank — 2019

The Lloyds Bank UK 2019 Consumer Digital Index uses the behavioural data of 1m people to create the UK’s largest measure of digital capability. This year it also includes the first measure of UK Essential Digital Skills for life and work.

Read more

Motivational barriers of non-users of the internet (2019)

Good Things Foundation — 2019

This report is the summary of findings concluded from research into the reasons why people do not engage with the internet to help us understand the motivational barriers of non-users of the internet.

Read more

Our Digital Workforce 2019

Dundee City Council — 2019

Dundee City Council’s Learning and Organisational Development Service conducted a short survey using SCVOs Essential Digital Skills Toolkit. This report gives a summary of the key findings.

Download

Switched On (2019)

Carnegie UK Trust — 2019

Switched On brings together recent research and evidence about key issues related to digital inclusion, with a particular focus on children and young people. Digital access is complex picture with multiple factors driving, compounding and impacting those who are included or excluded.

Download

Digital inclusion evidence review (2018)

Age UK — 2018

Age UK’s review of the evidence surrounding digital exclusion of older people.

Download

Disconnected: Understanding Digital Inclusion and Improving Access

Citizens Advice Scotland — 2018

Citizens Advice Scotland’s research shows there is a risk that people without sufficient access to the internet, or skills to engage with digital content, will be left out. In some instances, this can be to the detriment of their basic and fundamental rights.

Read more

Internet access in Great Britain (2018)

Office for National Statistics — 2018

Internet access in Great Britain, including how many people have internet, how they access it and what they use it for.

Read more

Lloyds Banking Group – Consumer Digital Index (2018)

Lloyds Banking Group — 2018

Statistics across the UK in relation to each of the five basic digital skills.

Download

People, Power and Technology: The 2018 Digital Understanding Report

Doteveryone — 2018

This report sets out a model for digital understanding that looks beyond digital skills to what it is people need to be able to understand about the impact of tech on their lives as individuals, consumers, workers and members of society.

Download

Access and inclusion report (2017)

Ofcom — 2017

In this report, Ofcom present a range of data on the availability, take-up, use and affordability of communications services.

Read more

Charter Fund Project Review

SCVO — 2017

Overview of projects from funding rounds 1-3.

Download

Communications Market Reports / Media Literacy / Telecoms Data reports (2017)

Ofcom — 2017

Ofcom’s annual statistical surveys.

Read more

Digital Exclusion Heatmap

The Tech Partnership — 2017

The Get Digital Heatmap show the likelihood of digital exclusion across the UK at Local Authority level.

Read more

Digital Exclusion Literature Review

University of the West of Scotland — 2017

UWS were asked to review evidence and learning in relation to following key criteria:

• Statistics and trends on digital inclusion across the UK (looking at issues of confidence and motivation, access and affordability, and basic digital skills)

• Identification of the key issues and barriers facing particular groups of people that relate to digital exclusion

• Learning from recent projects and programmes which have aimed to tackle digital exclusion

• Indications of the economic and social benefits of tackling digital inclusion and building basic digital skills

Download

Digital Participation Charter Branding

SCVO — 2017

Are you a Charter Signatory? Great!

Download the resources below to help you promote your commitment to the Charter amongst your staff and stakeholders.

Download

Digital participation and disability (2017)

People Know How — 2017

Digital participation among adults with disabilities is lower than it is among the general population. These findings from People Know How suggest that there are four main barriers keeping people with disabilities from participating digitally.

Read more

Digital scoreboard reports

European Commission — 2017

Reports giving an outlook on the potential of ICT growth in Europe, the progress of the Digital Single Market, the trends on the European Broadband Markets and several other performance indicators.

Read more

Digitally Savvy Citizens

Carnegie UK Trust — 2017

Digital Savvy Citizens presents new research data which looks at where we find information on breaking news stories and local services; how we use public wifi; and how we manage privacy and security settings on our phones.

Read more

Social Justice in the Digital Age (2017)

The Centre for Social Justice — 2017

This report addresses the issues of access, safety, security, leadership and infrastructure across the digital world.

Read more

Tackling Digital Exclusion in Scotland

SCVO — 2017

Summary briefing paper: what works in tackling digital exclusion.

Download

Adults’ media use and attitudes (2016)

Ofcom — 2016

Provides research that looks at media use, attitudes and understanding, and how these change over time, with a particular focus on those groups that tend not to participate digitally.

Download

Bridging the Digital Divide: Measuring the progress of digital inclusion amongst Scottish CAB clients – Citizens Advice Scotland (2016)

Citizens Advice Scotland — 2016

A third of CAB clients find themselves digitally excluded. The report discusses some of the key challenges and makes a number of recommendations designed to help increase the uptake of the internet and computers.

Read more

Digital Inclusion in Housing (2016)

Housing Technology — 2016

This report is intended to give social housing providers guidance on how to digitally include more of their tenants; not only to improve their lives but also to improve housing providers’ own business performance.

Download

Digital Participation And Social Justice In Scotland – Carnegie UK Trust (2016)

Carnegie UK Trust — 2016

An analysis of digital exclusion and deprivation in Scotland.

Read more

Digital Skills Reports (2016)

House of Commons Science and Technology Committee — 2016

Reports warning that the UK risks being left behind if the Government does not take more action to address the digital skills crisis.

Read more

HMRC Digital Inclusion Pilot Findings (2016)

Good Things Foundation — 2016

Report on the objectives and outcomes of the Digital Inclusion Pilot.

Download

Health & Digital – Good Things Foundation (2016)

Good Things Foundation — 2016

An evaluation of a three-year programme exploring the crossover between those who are digitally excluded and those who are at risk of poor health.

Read more

Literature Review: Digital Skills for the Hardest to Reach (2016)

Good Things Foundation — 2016

Reboot UK is an innovative test and learn project, led by Good Things Foundation and run with consortium partners Family Fund, Mind and Homeless Link. This literature review, part of the project’s first phase, brings together a range of evidence from external sources that has helped shape the project’s delivery model, testing assumptions to support the project’s second phase.

Download

Smartphone by default’ internet users – Ofcom (2016)

Ofcom — 2016

This qualitative research report focuses on those who conduct the vast majority of their online activities through their smartphone – either through choice or due to external factors limiting their access to alternative devices.

Read more

Stories from the Digital Divide (2016)

Quarriers & Glasgow Centre for Inclusive Living — 2016

Stories from the Digital Divide (SftDD) charts the progress of twelve individuals from Glasgow who experience digital exclusion.

Download

The Information Behaviours of Disadvantaged and Disengaged Adolescents

University of Strathclyde — 2016

Research into the theories of information poverty and social integration in disadvantaged youth.

Download