Reports

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Resources illustration

Internet access in Great Britain (2018)

Office for National Statistics

Internet access in Great Britain, including how many people have internet, how they access it and what they use it for.

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Digital Inclusion in Housing (2016)

Housing Technology

This report is intended to give social housing providers guidance on how to digitally include more of their tenants; not only to improve their lives but also to improve housing providers’ own business performance.

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Social Justice in the Digital Age (2017)

The Centre for Social Justice

This report addresses the issues of access, safety, security, leadership and infrastructure across the digital world.

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Bridging the Digital Divide: Measuring the progress of digital inclusion amongst Scottish CAB clients – Citizens Advice Scotland (2016)

Citizens Advice Scotland

A third of CAB clients find themselves digitally excluded. The report discusses some of the key challenges and makes a number of recommendations designed to help increase the uptake of the internet and computers.

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Disconnected: Understanding Digital Inclusion and Improving Access

Citizens Advice Scotland

Citizens Advice Scotland’s research shows there is a risk that people without sufficient access to the internet, or skills to engage with digital content, will be left out. In some instances, this can be to the detriment of their basic and fundamental rights.

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Digital participation and disability (2017)

People Know How

Digital participation among adults with disabilities is lower than it is among the general population. These findings from People Know How suggest that there are four main barriers keeping people with disabilities from participating digitally.

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Exploring the UK’s digital divide (2019)

Office for National Statistics

This article explores the scale of digital exclusion in the UK and its impact, the characteristics and circumstances of those who are not currently using the internet, how internet use and digital skills vary for different groups of the population and barriers to digital inclusion.

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Tackling Digital Exclusion in Scotland

SCVO

Summary briefing paper: what works in tackling digital exclusion.

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HMRC Digital Inclusion Pilot Findings (2016)

Good Things Foundation

Report on the objectives and outcomes of the Digital Inclusion Pilot.

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Communications Market Reports / Media Literacy / Telecoms Data reports (2017)

Ofcom

Ofcom’s annual statistical surveys.

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Digital Participation Charter Branding

SCVO

Are you a Charter Signatory? Great!

Download the resources below to help you promote your commitment to the Charter amongst your staff and stakeholders.

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Smartphone by default’ internet users – Ofcom (2016)

Ofcom

This qualitative research report focuses on those who conduct the vast majority of their online activities through their smartphone – either through choice or due to external factors limiting their access to alternative devices.

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Switched On (2019)

Carnegie UK Trust

Switched On brings together recent research and evidence about key issues related to digital inclusion, with a particular focus on children and young people. Digital access is complex picture with multiple factors driving, compounding and impacting those who are included or excluded.

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Digital Skills Reports (2016)

House of Commons Science and Technology Committee

Reports warning that the UK risks being left behind if the Government does not take more action to address the digital skills crisis.

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Digital scoreboard reports

European Commission

Reports giving an outlook on the potential of ICT growth in Europe, the progress of the Digital Single Market, the trends on the European Broadband Markets and several other performance indicators.

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Adults’ media use and attitudes (2016)

Ofcom

Provides research that looks at media use, attitudes and understanding, and how these change over time, with a particular focus on those groups that tend not to participate digitally.

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Access and inclusion report (2017)

Ofcom

In this report, Ofcom present a range of data on the availability, take-up, use and affordability of communications services.

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Digital Participation And Social Justice In Scotland – Carnegie UK Trust (2016)

Carnegie UK Trust

An analysis of digital exclusion and deprivation in Scotland.

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Digital Exclusion Heatmap

The Tech Partnership

The Get Digital Heatmap show the likelihood of digital exclusion across the UK at Local Authority level.

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Digital inclusion evidence review (2018)

Age UK

Age UK’s review of the evidence surrounding digital exclusion of older people.

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Digitally Savvy Citizens

Carnegie UK Trust

Digital Savvy Citizens presents new research data which looks at where we find information on breaking news stories and local services; how we use public wifi; and how we manage privacy and security settings on our phones.

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People, Power and Technology: The 2018 Digital Understanding Report

Doteveryone

This report sets out a model for digital understanding that looks beyond digital skills to what it is people need to be able to understand about the impact of tech on their lives as individuals, consumers, workers and members of society.

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Digital Exclusion Literature Review

SCVO

Rapid review of evidence for basic digital skills.

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Charter Fund Project Review

SCVO

Overview of projects from funding rounds 1-3.

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The Information Behaviours of Disadvantaged and Disengaged Adolescents (2016)

University of Strathclyde

Research into the theories of information poverty and social integration in disadvantaged youth.

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Stories from the Digital Divide (2016)

Quarriers & Glasgow Centre for Inclusive Living

Stories from the Digital Divide (SftDD) charts the progress of twelve individuals from Glasgow who experience digital exclusion.

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Literature Review: Digital Skills for the Hardest to Reach (2016)

Good Things Foundation

Reboot UK is an innovative test and learn project, led by Good Things Foundation and run with consortium partners Family Fund, Mind and Homeless Link. This literature review, part of the project’s first phase, brings together a range of evidence from external sources that has helped shape the project’s delivery model, testing assumptions to support the project’s second phase.

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Health & Digital – Good Things Foundation (2016)

Good Things Foundation

An evaluation of a three-year programme exploring the crossover between those who are digitally excluded and those who are at risk of poor health.

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Lloyds Banking Group – Consumer Digital Index (2018)

Lloyds Banking Group

Statistics across the UK in relation to each of the five basic digital skills.

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Motivational barriers of non-users of the internet (2019)

Good Things Foundation

This report is the summary of findings concluded from research into the reasons why people do not engage with the internet to help us understand the motivational barriers of non-users of the internet.

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