Citizens Advice Scotland

Organisation statement:

Citizens Advice Scotland, our 61 member bureaux and our consumer helpline together form Scotland's largest independent advice network.

We help more than 300,000 people solve their problems each year in communities everywhere from city centres to the Highlands and Islands.

And we look at the problems people bring to our advice services and campaign for change where it's needed most.

We work for a fairer Scotland where people are empowered and their rights respected.

Commitment to digital participation:

We will support and enable our network and its clients to be able to access and navigate the digital world.

Support offered:

Our strategic framework commits us to enabling our network to prepare for and invest in the future of service delivery by:

› Understanding citizens' current and future information and advice needs, and ensuring that the network delivers multi-channel services that meet those needs

› Develop and expand digital skills across the network

› Implement service design changes and digital channels effectively, where they are required for maximum benefit to the network and to citizens

We are currently working to identify how we will deliver this.

Support wanted:

We are currently working to develop a fuller picture of the resources we need to develop digital skills within our network and with its clients.

Third Sector category: Community, Social or Economic Development