Communicating illustration

2 Communicating

  • — Individuals

    • Keep in touch using email, instant messaging, video calls and social media
    • Post on forums to connect with communities
    • Communicate with organisations about their products and services
  • — Organisations

    • Maintain customer and client relationships
    • Use social media to promote your organisation and connect with new customers and service users
    • Improve your customer service by providing accessible information and answers to frequently asked questions
  • — Safety & Security

    • Understand how to protect your identities
    • Protect yourself from scams
    • Use the right security settings (including parental controls)
    • Protect your customer data